Frequently asked questions

After you set up your account and add your services, BookingAide gives you a unique public booking URL — something like bookingaide.com/book/your-business. Share that link anywhere: your website, Instagram bio, Google Business profile, or email signature. Customers select a service, pick a time, fill in their details, and you get notified instantly.

Most businesses are live in under 15 minutes. Add your services, set your hours, and share your link — that's it. No developer needed.

Yes. BookingAide supports iframe embeds so you can host your booking experience on your own domain while we handle all the scheduling logic.

Payments are powered by Stripe. When a customer pays a deposit, the funds flow directly to your connected Stripe account (minus our platform fee). You stay in full control of your money.

Free accounts pay a 3% platform fee on each paid booking. Pro accounts pay 2%. Enterprise accounts pay 1%. There are no monthly minimums or per-booking base fees beyond those percentages.

Yes. You can require a deposit of any fixed amount or percentage before a booking is confirmed. If the customer doesn't pay, the slot stays open. Deposits can be refunded in full or partially from your dashboard.

Yes. You can enable no-show charges on any service. If a customer misses their appointment, you can trigger an off-session charge to their card on file. You set the amount.

Yes. BookingAide automatically sends a booking confirmation the moment someone books, and a reminder email 24 hours before the appointment. Both are sent without any action on your end.

When a time slot is fully booked, customers can join the waitlist. If a cancellation opens up that slot, the first person on the waitlist gets an automatic notification with a link to claim it. You don't have to manage any of this manually.

Pro and Enterprise accounts can upload a logo, choose a brand colour, set a button radius, and toggle between light and dark themes. Your booking page reflects your brand, not ours.

Staff management is available on the Enterprise plan. You can add team members, set their individual hours and services, and customers can book with a specific person if you allow it.

Yes. There are no contracts or lock-in periods. You can downgrade or cancel from your account settings at any time. If you cancel, you keep access until the end of the billing period.

The Free plan is fully functional and free forever — it's not a trial. You can upgrade to Pro or Enterprise when you're ready and downgrade again anytime.